Automated Delivery Creation via email
This guide explains how to configure automated delivery creation by extracts order information from your emails so deliveries can be created without manual entry.
Overview
Instead of creating deliveries manually, you will send order confirmation emails to a dedicated email address. once the emails are received, Burq will extract order data, and pass it to the delivery system for automatic delivery creation.
To get started, reach out to your Customer Success Manager. They will enable email-based order processing for your account and confirm when you are ready to begin.
Before You Start
Once Customer Success gives you the go-ahead, make sure you have:
An email inbox that receives order confirmation emails (existing or new)
A consistent email format for sending orders
All required order details included in each email (see below)
Send All Orders to Burq
After setup is enabled, all order confirmation emails must be sent to:
Make sure your staff or internal systems use this email address when sending order details.
Requirements
To successfully create deliveries from email, all order emails must meet the following requirements:
A consistent email format must be used for all orders
Complete pickup details, including:
- Pickup location name
- Pickup address
- Pickup phone number
Complete dropoff details, including:
- Customer name
- Dropoff address
- Dropoff phone number
Order details, including:
- Pickup/Dropoff time
- All item names
- All item quantities
Avoid image-only invoices (order details must be readable as text)
Updated 5 days ago