Overview

This video shows how to view and manage orders on Burq:

How to view and manage orders

Once you've created your orders in Burq, you can manage them:

View your orders

The Orders page shows all of your orders in Burq.

The Orders page has different sub-views for your orders, accessible via tabs near the top of the screen:

Tab (Orders page)	Description	Order statuses that appear here
All Orders	All of your orders in Burq	All statuses
Active	Orders that are currently in the process of being delivered	Delivery Created, Assigning Driver, Driver Assigned, Enroute to Pickup, Arrived at Pickup, Pickup Complete, Enroute to Dropoff, Arrived at Dropoff, Dropoff Completed, Scheduled, Provider Canceled (if Auto-Reroute is turned on), Attempting Reroute
Scheduled	Orders that will be delivered in the future, where delivery has not started yet	Scheduled
Uninitiated	Orders that have not started the delivery process	Scheduled, Delivery Created, Driver Not Assigned
Action Required	Orders needing merchant action to resolve issues or re-initiate delivery	Provider Canceled, Burq Canceled, Failed, Attempting Reroute, Canceled - Not Reroutable, Provider Canceled (if Auto-Reroute is turned off), Pending Driver Request

For the list of order statuses and their meaning, see the API documentation for the successful (201) response for the Create Order endpoint.

Filter orders

Use filters to narrow down your list further—by delivery status and stores.

Search for orders

If you're looking for a specific order, search by attributes such as Delivery ID, External Order ID, Pickup name, Dropoff name or Dropoff address.

Track orders

Quickly access order tracking pages to monitor deliveries in real time.

View order details

Click on any order to view its details.

Customer & order information

View who the order is being delivered to, the order ID, and when the order was created in Burq.

Order actions

You can take actions on orders. The order's status determines which actions are available.

Assign provider
Cancel order
Duplicate order
Update order

Order summary

See what's in the order.

Order timeline and notes

This timeline includes order status updates, from creation to delivery.
The timeline also shows when SMS notifications were sent to the pickup and/or dropoff contact for the order.
Drop notes for your team if needed.

Delivery details

Most orders are delivered successfully and therefore only have one associated delivery. But if there is an issue with the first attempt to delivery an order, then the order may have multiple associated deliveries: the first unsuccessful delivery attempt, and future delivery attempts.

When viewing an order's details, you can view the details for all deliveries under the order, such as:

delivery status
DSP and driver assigned to deliver the order,
details of the pickup and dropoff locations
timeline of delivery statuses

Delivery actions

Reroute Delivery: Reassign a delivery to another DSP if there’s a delay or cancellation
Create Incident: Report issues like damaged items or delays for resolution. For more details, see Support and Refund Requests.