Viewing and Managing Orders

This video gives an overview of how to view and manage orders on Burq:

Once your orders are in the system, managing them is a breeze. Here’s how you can stay on top of things:

• Viewing and Filtering Orders
  See All Your Orders: Open the "Orders" tab to view a complete list of everything you’ve created, under 'All' orders. You have the ability to filter your orders based on their status as well by viewing orders under 'Active', 'Scheduled' or 'Action Required' tabs.

  

• Filter What You Need:
  Use filters to narrow down your list further—by delivery status and stores.

• Search for Specific Orders:
  If you're looking for a very specific order, search by all sorts of values such as Delivery ID, External Order ID, Pickup name, Dropoff name or Dropoff address.

  
  

• Track Orders
  Order management provides quick access to order tracking to monitor live updates.

  

Digging Into Order Details

Click on any order to open its details page. Here’s where you’ll find everything you need:

Customer & Order Information:
Get the customer’s name at a glance for quick identification

Order Actions
Choose to take actions for any order, based on which status they're in:

• Assign provider
• Cancel Order
• Duplicate Order
• Update Order

Order Summary:
See a breakdown of all the items in the order, including quantities and descriptions.

Order Timeline and Notes:
Follow every update made to the order, from creation to delivery. Drop notes for your team if needed.

Delivery Details:
View all relevant information regarding the delivery- the DSP and rider assigned to deliver the order, details of the pickup and dropoff points, status of the delivery along with the delivery timeline.

Delivery Action:

• Reroute Delivery: Reassign a delivery to another DSP if there’s a delay or cancellation

  

• Create Incident: Report issues like damaged items or delays for resolution.